Causes and solutions of dissatisfied complaints about frame glasses wearing after medical optometry_West China Medical Journal

Authors：

 CHEN Taowen

Department of Ophthalmology, West China Hospital, Sichuan University, Chengdu, Sichuan 610041, P. R. China;

Corresponding author：

CHEN Taowen, Email: taowen288@sohu.com

Keywords：

Glasses wearing after medical optometry; Causes of complaints; Abnormal binocular vision; Compound optometry

DOI：

10.7507/1002-0179.201606207

Video：

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Objective To explore the causes and solutions of dissatisfied complaints about frame glasses wearing after medical optometry to improve service quality. Methods Patients with dissatisfied complaints about frame glasses wearing after medical optometry in West China Medical Center of Optometry Glasses between January 2013 and December 2014 were selected. Targeted re-examination and corresponding treatment was performed on them. The causes of their complaints were clustered and analyzed. Result There were 105 cases of complaints out of the 58 278 patients with frame glasses wearing after medical optometry, including complaints about wearing glasses uncomfortable in 58 cases (55.2%), mainly related to abnormal binocular vision, high myopia and progressive glasses lens fitting; quality of glasses in 23 cases (21.9%), in whom 16 were dissatisfied with the frame; quality of service in 10 cases (9.5%); glasses assembly / calibration in 7 cases (6.7%); and other dissatisfaction in 7 cases (6.7%). Conclusions In medical optometry, optometrists and sales staff should establish a good communication with patients according to individual differences, attach importance to the selection of right frame and lens in patients with high myopia or progressive piece of glasses, introduce the right wearing method of progressive piece of glasses, and enhance the follow-up service. For patients with obvious eye fatigue, it is needed to check the binocular visual function, if the visual fatigue is closely related to abnormal binocular visual function, special glasses fitting and functional training should be instructed to the patients.

Citation： CHEN Taowen. Causes and solutions of dissatisfied complaints about frame glasses wearing after medical optometry. West China Medical Journal, 2017, 32(7): 1050-1053. doi: 10.7507/1002-0179.201606207 Copy

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15.	徐海云, 赵秋富, 尹红, 等. 医学验光配镜治疗儿童弱视的疗效观察体会. 医疗装备, 2015, 28(4): 53-54.
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1. 夏菁. 高职院校眼视光专业人才培养面临的问题及其策略, 2012: 86.
2. 中华人民共和国国家质量监督检验检疫总局, 中国国家标准化管理委员会. GB 13511.1－2011 配装眼镜第 1 部分: 单光和多焦点, 2011.
3. Holden BA, Fricke TR, Wilson DA, et al. Global prevalence of myopia and high myopia and temporal trends from 2000 through 2050. Ophthalmology, 2016, 123(5): 1036-1042.
4. 朱晋, 牟章兵, 叶庆临, 等. 成都市 2 所学校学生屈光不正及配镜情况的流行病学调查. 现代预防医学, 2011, 38(6): 1028-1030, 1034.
5. 苏哲, 肖林, 刘鹏飞. 小瞳孔电脑验光在儿童屈光不正筛查中的可行性探讨. 国际眼科杂志, 2015, 15(7): 1287-1289.
6. 段思琦, 李静姣, 钟华, 等. 6-15 岁儿童近视性散光的临床分析. 中国斜视与小儿眼科杂志, 2015, 23(4): 10-14.
7. 齐丽丽, 孙丽丽, 李吉. 儿童散瞳电脑验光与检影验光对比. 国际眼科杂志, 2015, 15(6): 1110-1111.
8. 张丽敏, 林安岭, 韩晶岩. 医学验光的临床应用. 蒙古医学杂志, 2007, 39(2): 228-229.
9. 卓文渊, 施长春, 林余蕾. 儿童远视引起的双眼屈光不正性弱视的矫正治疗探讨. 国际眼科杂志, 2014, 14(6): 1026-1029.
10. 褚仁远, 瞿小妹. 应该大力加强对" 医学验光”的研究与实施. 眼视光学杂志, 2008, 10(6): 401-402.
11. 谢红波. 儿童眼镜验配不满意投诉原因分析. 中国斜视与小儿眼科杂志, 2012, 20(2): 93-94.
12. 周巧云, 李晶, 戴艳. 屈光不正儿童配镜不当原因分析. 浙江预防医学, 2011, 23(4): 66-67.
13. 刘兴亮, 喻谦, 杨建华, 等. 高度近视患者盲和低视力情况及相关因素分析. 国际眼科杂志, 2016, 16(9): 1705-1708.
14. 周静, 杨积文. 低度近视戴镜与否对近视发展程度的影响. 国际眼科杂志, 2011, 11(3): 554-555.
15. 徐海云, 赵秋富, 尹红, 等. 医学验光配镜治疗儿童弱视的疗效观察体会. 医疗装备, 2015, 28(4): 53-54.
16. 赵乐, 李莉婧, 王焕荣. 影响青少年近视矫正视力低下相关因素探讨. 中国斜视与小儿眼科杂志, 2012, 20(4): 169-170.
17. 唐秀侠, 刘苏冰, 曾庆广, 等. 老视眼医学验光与常规验光的对比研究. 国际眼科杂志, 2006, 6(3): 696-697.

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West China Medical Journal

Causes and solutions of dissatisfied complaints about frame glasses wearing after medical optometry

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