Evaluation of the operation status of clinical departments in a hospital by using comprehensive evaluation model_West China Medical Journal

Authors：

TIAN Wei ,  TAN Ling , WANG Bo

Operations Management Department, Sichuan Academy of Medical Sciences & Sichuan Provincial People’s Hospital, Chengdu, Sichuan 610072, P. R. China;

Corresponding author：

TAN Ling, Email: 52570971@qq.com

Keywords：

Comprehensive evaluation model; Operation status; Performance assessment; Clinical department

DOI：

10.7507/1002-0179.201910032

Video：

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Objective To evaluate the operation status of the clinical departments of a hospital through the establishment of the evaluation index system and comprehensive evaluation model.Methods The data on workload, service difficulty, service efficiency, health economics and other related indicators of the clinical departments of a hospital from January to June 2018 were collected. The comprehensive evaluation model was constructed by comprehensive scoring method. The data of each index were centralized, then the comprehensive evaluation model of clinical departments was established and the scores were calculated by weighted summation. Microsoft Excel 2010 and SPSS 17.0 software were used for data processing.Results There were certain differences in comprehensive scores and detailed indicators among different clinical departments. Ranked by comprehensive scores, the top three surgical departments were Department of Thoracic Surgery (1.45), Department of Breast Surgery (1.32), and Department of Vascular Surgery (1.22), and the top three internal departments were Department of Oncology (5.76), Department of Cardiology (3.47), and Department of Hematology (3.41).Conclusions In general, there are some differences in the operating conditions among different departments. There are also differences in the detailed indicators among different departments. The results can be used to find out problems and gaps, and finally improve the operation of the departments.

Citation： TIAN Wei, TAN Ling, WANG Bo. Evaluation of the operation status of clinical departments in a hospital by using comprehensive evaluation model. West China Medical Journal, 2019, 34(12): 1374-1378. doi: 10.7507/1002-0179.201910032 Copy

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10.	白常凯, 张鹭鹭, 王向东, 等. 区域内医院科技进步综合评价研究. 解放军医院管理杂志, 2002(3): 238-239.
11.	崔方方, 石婷, 黄磊, 等. 模糊数学综合评价模型在制鞋业职业病危害风险评估中的应用. 现代预防医学, 2017, 44(17): 3104-3108.
12.	王明南. 模糊综合评价法在工程项目设计风险分析中的应用. 探索科学, 2016(4): 115-116.
13.	田伟, 张岚, 王波. 基于层次分析法的区域医疗中心评价指标体系研究. 现代预防医学, 2018, 45(6): 1052-1055, 1067.
14.	陈孝莲, 张际, 李廷玉, 等. 公立三级甲等医院一线科室绩效评价指标体系研究. 重庆医学, 2010, 39(20): 2827-2828, 2832.
15.	陈龑, 唐羽, 吴丹, 等. 四川大学华西医院创新构建社会评价体系. 华西医学, 2014, 29(12): 2372-2374.
16.	苏妮妮. 医院绩效评价系统的理论与实践研究. 财会学习, 2019(32): 205-206.
17.	任峰君. 完善公立医院医务人员绩效评价体系探析. 经济师, 2019(9): 237, 239.

1. 周宁芬. 创新大型公立医院经济运行分析之实践. 江苏卫生事业管理, 2014, 25(5): 92-94.
2. 冉隆耀, 魏碧莹, 刘敏, 等. 基于SPO模型构建医疗风险管理体系的探索和实践. 华西医学, 2019, 34(6): 682-687.
3. 孙广宁, 徐斌, 周健, 等. 县级疾控机构卫生应急人员胜任力评价指标体系研究. 现代预防医学, 2016, 43(20): 3713-3716, 3763.
4. 刘珂欣, 衡春妮, 郭晓岚. 低年资护士临床核心能力评价指标研究. 现代预防医学, 2016, 43(10): 1917-1920.
5. 朱雷, 熊军, 卜世波, 等. 我国医院网站医疗信息服务综合评价模型的构建及其实证研究. 中华医学图书情报杂志, 2012, 21(9): 1-9.
6. 田伟, 张岚, 王波. 区域医疗中心综合评价模型的构建及应用研究. 现代预防医学, 2018, 45(12): 2167-2171.
7. 涂美珍, 张正雄, 俞椿辉. 基于模糊综合评价法的林区公路生态环境影响分析. 北华大学学报(自然科学版), 2016, 17(2): 255-260.
8. 谭夏侃. 我国医院信息化水平评价指标体系及综合评价模型研究. 广东科技, 2014, 23(18): 179-180.
9. 杜方冬, 孙振球, 饶克勤. 医院信息化水平综合评价模型的构建. 统计与信息论坛, 2009, 24(2): 83-89.
10. 白常凯, 张鹭鹭, 王向东, 等. 区域内医院科技进步综合评价研究. 解放军医院管理杂志, 2002(3): 238-239.
11. 崔方方, 石婷, 黄磊, 等. 模糊数学综合评价模型在制鞋业职业病危害风险评估中的应用. 现代预防医学, 2017, 44(17): 3104-3108.
12. 王明南. 模糊综合评价法在工程项目设计风险分析中的应用. 探索科学, 2016(4): 115-116.
13. 田伟, 张岚, 王波. 基于层次分析法的区域医疗中心评价指标体系研究. 现代预防医学, 2018, 45(6): 1052-1055, 1067.
14. 陈孝莲, 张际, 李廷玉, 等. 公立三级甲等医院一线科室绩效评价指标体系研究. 重庆医学, 2010, 39(20): 2827-2828, 2832.
15. 陈龑, 唐羽, 吴丹, 等. 四川大学华西医院创新构建社会评价体系. 华西医学, 2014, 29(12): 2372-2374.
16. 苏妮妮. 医院绩效评价系统的理论与实践研究. 财会学习, 2019(32): 205-206.
17. 任峰君. 完善公立医院医务人员绩效评价体系探析. 经济师, 2019(9): 237, 239.

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